QUALIFICATIONS:

Required

  • One (3) year of experience handling  IMPORT/EXPORT traffic, documentation, and/or customer service functions in the ocean transportation industry.
  • High School diploma or equivalent.
  • Must be able to communicate effectively in English and Spanish (verbal and written) at an intermediate level.

  • Basic skills in programs such as MS Word, Excel and Outlook, Powerpoint
  • Strong time management and organizational skills.Must be able to prioritize and be detail oriented.

  • Ability to type 40 WPM.
  • Ability to communicate (read and write) effectively in a business environment.
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  • Ability to meet and deal effectively with the customers, executives and the general public.
  • Ability to think logically, follow procedures, instructions, and make sound decisions.
  • Ability to work extended hours, holidays, and/or weekends as necessary.

Preferred

  • HAZMAT Certification.
  • Intermediate skills in programs such as MS Word, Excel and Outlook.

 

DUTIES AND RESPONSIBILITIES:

Primary


  • Call customers to make sure cargo is ready to be loaded on board vessel.
  • Match documents with D/R, enter information in the system.
  • Answer telephone calls and process bookings requested by customers.
  • Ensure that all documentation is received timely as required by governmental agencies, including Title to be cleared by customs for Export and hazardous declarations.
  • Check documents, make necessary corrections and distribute them to corresponding agencies and customers in time to meet their respective deadlines
  • Coordinate spotting or pick up of cargo with dispatch and customers.  Release cargo to Dispatch via computer.
  • Create Intermodal booking and send verification via the computer to customers and truckers
  • Inform customers of any delays and/or damages.
  • Coordinate to keep Operations involved/abreast of status of shipment

Secondary

  • Attend the phones.
  • Create files with bills of lading (BL) and Shipper Export Declarations (SED) and provide to Data Entry Clerk for system entry.
  • Performs additional duties as assigned.

 

 


 

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